Every month I sit down to write this blog, and every month I struggle a bit with what I will write about. I really don’t know how those who write for a living do it. And this blogging exercise has given me an increasing admiration for the skills and capabilities required to communicate through the …
I have been thinking about this idea of “going the extra mile” and wondering what does it mean and what does it really look like? When I consider the little things we do for our customers and colleagues, I came to the realization that it’s a good idea for us to challenge ourselves about whether …
Have you ever walked into a store and wandered around a bit, looking for what you wanted, and ended up walking out empty handed? Did you ask yourself why? Was it a positive experience? Or did it pretty much suck? Do you want to go back again, or would you rather go somewhere else?
These days, it seems more and more people are emailing and texting in an attempt to save time and get things done. This is easy (maybe even a little too easy / too good to be true). Email and texts appear to be a convenient way of conducting business but it is not a particularly …
There are two types of leaders. People who lead by telling others what to do (directive style), or people who lead by listening and collaborating (collaborative style). A directive style leader surrounds themselves with “yes” people; people who suck up to them and agree with them on everything, making the leader believe they are always …
Dan Aykroyd, the famous Canadian comedian and actor, once said “Being Canadian really does mean always having to say: I’m sorry. But I myself haven’t yet figured out why we do this. Perhaps Canadians apologize all the time because we live in a country that has so much more going for it than almost any …