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A River Runs Through It

A River Runs Through It

It was a long winter and the month of April seemed to last forever here in Toronto, with lots of clouds, grey cold weather, rain and snow. I am generally a really positive person and I know better than to let the weather get me down. After all there is nothing we can do about …

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Listen to Those You Disagree With

Listen to Those You Disagree With

Let’s have a good argument. When I was a kid, I loved to argue. I would take the other side of any subject just to get into a good, spirited exchange with my parents, schoolmates, teachers, and friends. I think I enjoyed the sport of arguing, but I never really gave any thought to why …

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Keeping it Real in a World of Fake News

Keeping it Real in a World of Fake News

Lately, when I am watching TV or listening to the news, it occurs to me that a lot of the information I am being exposed to is potentially fake. Or, if not completely fake, then at least presented in a way that is biased towards a particular belief or viewpoint in order to appeal to …

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Wait… What?
Costa Rica

Wait… What?

Have you ever heard or seen something that caused you to just stop and think: “Wait… what?” It seemed too incredible and improbable that it stopped you in your tracks and made you think “Did I hear that right?” and it prompts you to dig deeper to learn more. When pretty much all we hear …

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Better is Good.
Bolton open house group pic

Better is Good.

Every month I sit down to write this blog, and every month I struggle a bit with what I will write about. I really don’t know how those who write for a living do it. And this blogging exercise has given me an increasing admiration for the skills and capabilities required to communicate through the …

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What does going the Extra Mile really mean?

What does going the Extra Mile really mean?

I have been thinking about this idea of “going the extra mile” and wondering what does it mean and what does it really look like? When I consider the little things we do for our customers and colleagues, I came to the realization that it’s a good idea for us to challenge ourselves about whether …

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What Brings ’em Back?

What Brings ’em Back?

Have you ever walked into a store and wandered around a bit, looking for what you wanted, and ended up walking out empty handed? Did you ask yourself why? Was it a positive experience? Or did it pretty much suck? Do you want to go back again, or would you rather go somewhere else?

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Can we talk? Absolutely!

Can we talk? Absolutely!

These days, it seems more and more people are emailing and texting in an attempt to save time and get things done. This is easy (maybe even a little too easy / too good to be true). Email and texts appear to be a convenient way of conducting business but it is not a particularly …

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What is Leadership anyway?

What is Leadership anyway?

There are two types of leaders. People who lead by telling others what to do (directive style), or people who lead by listening and collaborating (collaborative style). A directive style leader surrounds themselves with “yes” people; people who suck up to them and agree with them on everything, making the leader believe they are always …

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I am Canadian. And I’m not sorry!

I am Canadian. And I’m not sorry!

Dan Aykroyd, the famous Canadian comedian and actor, once said “Being Canadian really does mean always having to say: I’m sorry. But I myself haven’t yet figured out why we do this. Perhaps Canadians apologize all the time because we live in a country that has so much more going for it than almost any …

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