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It was the middle of June in Toronto. One of those rare beautiful days with a few fluffy clouds, a light breeze, and lots of sunny breaks. But not too hot. For those of you who have spent time in Southern Ontario, you know what I’m talking about. Sherry and I were sitting outside on …
Here is some big news for you: Life is not fair! I got thinking about this the other day when I was at game 6 in the Toronto Raptors series against the Milwaukee Bucks. I attended that game with an American friend who knows the sport very well, played at the college level in the …
It was a long winter and the month of April seemed to last forever here in Toronto, with lots of clouds, grey cold weather, rain and snow. I am generally a really positive person and I know better than to let the weather get me down. After all there is nothing we can do about …
Let’s have a good argument. When I was a kid, I loved to argue. I would take the other side of any subject just to get into a good, spirited exchange with my parents, schoolmates, teachers, and friends. I think I enjoyed the sport of arguing, but I never really gave any thought to why …
Lately, when I am watching TV or listening to the news, it occurs to me that a lot of the information I am being exposed to is potentially fake. Or, if not completely fake, then at least presented in a way that is biased towards a particular belief or viewpoint in order to appeal to …
Have you ever heard or seen something that caused you to just stop and think: “Wait… what?” It seemed too incredible and improbable that it stopped you in your tracks and made you think “Did I hear that right?” and it prompts you to dig deeper to learn more. When pretty much all we hear …
Every month I sit down to write this blog, and every month I struggle a bit with what I will write about. I really don’t know how those who write for a living do it. And this blogging exercise has given me an increasing admiration for the skills and capabilities required to communicate through the …
I have been thinking about this idea of “going the extra mile” and wondering what does it mean and what does it really look like? When I consider the little things we do for our customers and colleagues, I came to the realization that it’s a good idea for us to challenge ourselves about whether …
Have you ever walked into a store and wandered around a bit, looking for what you wanted, and ended up walking out empty handed? Did you ask yourself why? Was it a positive experience? Or did it pretty much suck? Do you want to go back again, or would you rather go somewhere else?
These days, it seems more and more people are emailing and texting in an attempt to save time and get things done. This is easy (maybe even a little too easy / too good to be true). Email and texts appear to be a convenient way of conducting business but it is not a particularly …
There are two types of leaders. People who lead by telling others what to do (directive style), or people who lead by listening and collaborating (collaborative style). A directive style leader surrounds themselves with “yes” people; people who suck up to them and agree with them on everything, making the leader believe they are always …
Dan Aykroyd, the famous Canadian comedian and actor, once said “Being Canadian really does mean always having to say: I’m sorry. But I myself haven’t yet figured out why we do this. Perhaps Canadians apologize all the time because we live in a country that has so much more going for it than almost any …