By Ray Lagrandeur, Cooper Equipment Rentals. Published by Canadian Rental Service.
An effective rental service department begins with having in place clear processes and standards.
Running a rental service department involves a lot of moving parts. You need to meet daily customer demands, but then there’s also the management of inventory, the ordering of parts and, on top of all that, ensuring you have the right mechanics trained and up to date on safety regulations.
Without careful planning and preparation, chaos can easily take over.
If you want to keep things running smoothly, it’s essential to have clear processes and standards in place.
But more importantly, you must ensure each of your service department branches is following them. This could be as simple as implementing maintenance schedules and annual inspections to lower the number of unplanned failures and reduce the pressure on your team, or using an app to help team members and customers stay on top of maintenance.