We are looking for a motivated and very customer oriented Customer Service person to work at our Calgary East branch to fulfill our customers’ requirements and grow with the company! Competitive compensation package with Group RRSP matching and very good benefits!
Responsibilities and Duties
- Answer all telephone inquiries from Customers / Sales and process all Rental Requests; escalate and communicate professionally & effectively.
- Maintain and document on site inventories and communicate findings to all staff daily; strong commitment to inventory control required.
- Process new Rental Contracts daily as per standard operating procedures.
- Single point of contact for cycle billing, contract filing, equipment exchanges, weekly open order contract report reconciliation etc.
- Coordinate with the Service Department on all rental equipment and service/repair issues to the Rental Fleet.
Qualifications and Skills
- Minimum of two years’ experience in the customer service/retail industry/construction, preferably in the rental industry;
- Minimum of Grade 12 or equivalent; post-secondary diploma is an asset;
- Self-starter, very customer service oriented and works well in a team environment;
- Thrives in a fast paced environment with strict deadlines.
- Expanding company with lots of growth opportunities!
- Very good benefits!
- Group RRSP matching!
- Continuous training, education and learning environment!